Find answers to common questions about Defcia products, organic certification, shipping, orders, returns, and customer support.
What products does Defcia offer?
Defcia offers a botanical collection including essential oils, carrier oils, and hydrosols under the Defne Essencia brand.
Where do Defcia products come from?
Türkiye's Mediterranean region is at the heart of our botanical production and sourcing network.
Certain specialized botanicals that are not naturally or commercially available in Türkiye may be sourced from other Mediterranean countries or other regions of the world.
Country of origin information is identified on the product packaging.
Are Defcia products organically certified?
Applicable organic production and sourcing activities are subject to control and certification by ORSER.
ORSER operates within the European organic certification framework and is authorized by the European Commission under Regulation (EU) 2018/848. ORSER is also a member of the European Organic Certifiers Council (EOCC).
Can I view the organic certification documents?
Yes. Applicable organic certification information is available directly through the Defcia website, where customers can view certification information and access the original certification documents in downloadable PDF format.
Where are orders shipped from?
All Defcia orders are dispatched from Türkiye.
Which carrier does Defcia use?
International orders are shipped via DHL Express.
How quickly will my order be dispatched?
Orders are dispatched the same day. Orders placed after the applicable DHL collection time, or when carrier collection is unavailable on weekends or public holidays, are handed to DHL Express on the next available business day.
How long does DHL Express delivery take?
DHL Express international shipments from Türkiye generally have an estimated transit time of 1–3 business days, depending on the destination and available DHL Express service.
International delivery times may vary by destination and customs processing requirements.
Does Defcia offer free shipping?
Yes. Defcia provides free worldwide shipping on orders placed through defcia.com, with no minimum order value required.
Will I receive tracking information?
Yes. Once tracking information is available, customers receive a DHL Express tracking number to follow the progress of their shipment.
Are customs duties and import taxes included?
Depending on the destination country, international orders may be subject to customs procedures, import duties, taxes, or other charges determined by local authorities.
These charges, when applicable, are separate from Defcia's free worldwide shipping offer.
What is Defcia's return period?
Defcia provides a 40-day return period from the date you receive your order.
For a standard return, products must remain unused, unopened, and in their original condition and packaging.
What if my order arrives damaged or incorrect?
Contact support@defcia.com with your order information and clear photographs of the product and packaging. Our team will review the issue and provide the appropriate replacement, refund, or resolution.
Who operates Defcia?
Defcia and Olaty are brands operated under Olaty, Inc., a Delaware C Corporation based in the United States.
Olaty, Inc. collaborates with NU-KA İthalat İhracat Paz. San. ve Tic. Ltd. Şti. for the international marketing of Defne Essencia products and holds exclusive worldwide sales authorization for these products.
How can I contact Defcia?
Email: support@defcia.com
Phone: +1 302 440 2229
WhatsApp Business: +1 302 440 2229
Organic. Traceable. Documented. Verifiable.
Defcia
A brand of Olaty, Inc.