Defcia provides a 40-day return period and clear customer support for eligible returns, refunds, damaged products, defective products, incorrect items, and other order-related issues.
40-Day Return Period
You may request an eligible return within 40 days from the date you receive your order.
For a standard return, products must remain unused, unopened, and in their original condition and packaging.
Please contact support@defcia.com before sending a product back so that we can review your request and provide the appropriate return instructions.
Essential Oils, Carrier Oils & Hydrosols
For standard returns, essential oils, carrier oils, and hydrosols must remain unopened and unused.
Products that have been opened, used, or had their seal removed or broken are not eligible for a standard return unless there is a documented and verified product or order issue.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at support@defcia.com and provide your order information together with clear photographs of the product, packaging, and any visible issue.
Once the issue has been documented and verified by Defcia, we will provide the appropriate replacement, refund, or other resolution based on the circumstances of the order.
For a documented and verified damaged, defective, or incorrect item that requires a return, Defcia will cover the return shipping cost.
Starting a Return
To request a return, contact us within the 40-day return period and provide:
Order number
Customer name
Product to be returned
Reason for the return
For damaged, defective, or incorrect items, we may also request clear photographs of the product, packaging, shipping label, or other information reasonably necessary to document and verify the issue.
Please wait for our return instructions before sending the product. This allows us to review the request and provide the correct return destination and return information.
Return Shipping
For standard customer returns, the customer is responsible for the cost of return shipping.
For returns involving a damaged, defective, or incorrect item, once the reported issue has been documented and verified by Defcia, Defcia will cover the return shipping cost.
The appropriate return destination and return instructions will be provided after your return request has been reviewed. Please do not send a return before receiving these instructions.
Refunds
Once an eligible returned product has been received and reviewed, an approved refund will be issued to the original payment method.
After a refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Order Support
For return, refund, damaged or incorrect order questions, contact:
Email: support@defcia.com
Phone: +1 302 440 2229
WhatsApp Business: +1 302 440 2229
40-Day Returns · Clear Support · Transparent Resolutions
Defcia
A brand of Olaty, Inc.